“I tell everyone to call me first, if an issue does arise, I’m there. “We take care of our clients, and we want our clients for life,” said Johnston. While saving hundreds to thousands of dollars may be easy for CardWorks, it is the in-house service that puts them in a league of their own-from 24/7 customer support, a dedicated chargeback team to risk services to make sure no transactions are fraudulent. Serving eight counties in West Virginia and 12 counties in Virginia, Lusk and Empire can meet every residential and commercial need.ĬardWorks prides itself on service above all else. With the help of our technology team, we got their plans and subscriptions entered without a glitch.” “I promised Sloan and the whole team, I would do it and take it off of their plate, not only for Lusk and Empire, but the landfill’s as well. “I entered every one of their reoccurring payments by hand,” said Johnston. It has saved us a lot already,” said Smith.Īs the first reoccurring payments for Lusk and Empire approached, the white-glove service of CardWorks was seen first-hand. Those that do have paid in cash or check at the landfills. “People really haven’t seemed to mind an extra fee. With what businesses are faced with in 2020, it could be enough to keep the doors open.” “It is an easy way to cut overhead, which could be thousands. “A lot of our clients have taken advantage of zero-cost processing,” said Johnston. The terminals and gateways are preprogrammed to have the fee already calculated, which means no extra work for the employees. Instead of the business paying the processing costs, the customers do, saving the bulk of the processing fees. Zero-cost processing is a processing solution that allows businesses to pass along all fees including interchange fees to the customers automatically. We wanted to start the zero-cost model at our landfills and the savings speak for itself,” said Smith. “We were ready to start saving money and knew CardWorks was the right choice.

In May 2020, as much of the country was still shut down, Lusk and Empire were comfortable and ready to make the switch to CardWorks.

With their partnership with Merrick Bank, who processed more than $38 billion in 2019, CardWorks now offers zero-cost processing.

They offer their clients industry low rates, current industry technology and pride themselves on unparalleled 24/7 white-glove customer service. CardWorks has helped countless waste, recycling, landfill and roll-off companies, not only save money, but also process payments more efficiently. “We had sat down for a meeting right before 2020 began and had a few follow-up meetings during COVID.”ĬardWorks Acquiring, headquartered in Syosset, NY, with regional offices in Pittsburgh, PA, Tampa and Orlando, FL, continues to be a leading payment provider in the waste management industry. “As we continued to grow, we wanted to see if there was any savings in our credit card services,” said Sloan Smith, Manager of Lusk and Empire, who had met Bill Johnston, Business Development Manager for CardWorks Acquiring at regional waste conference. They also own and operate Ham Sanitary Landfill in Peterstown WV and Copper Ridge Landfill in Welch, WV. Serving eight counties in West Virginia and 12 counties in Virginia, Lusk and Empire can meet every residential and commercial need. Since then they have grown into the largest private waste hauler in the region. Lusk Disposal Service and Empire Waste Systems was established at a dinner table in late 1950s. From left to right: Bill Johnston, Kayla Neal, Jean Booth, Sloan Smith and Courtney Matney.

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